Taiwan ModelShip Club 台灣艦船模型俱樂部

Shipping & Returns

Shipping

Please note that the total price of your order submitted by this website excludes shipping. This is because the shipping charges will vary with the content and destination of the order.
The actual shipping cost will show in Invoice via e-mail.
We always find the most economical and efficient way to ship your order by using Taiwan Postal Air Mail Service. If the weight is below 1 Kg, we use the Registration "Small Pack" airmail service. Above 1 Kg we use the international parcel service.( Click the linkage, you can check the cost rate table )
We will ship your order next working day, when received your payment.
When order shipped, we will send you a Tracking No. by e-mail.

Back Orders and Pre-Order

If your item is not in stock, we will back order for you.
This back order will remain on your account order files until the item becomes available, we will inform you via Order Status and give you an Invoice.
If you do not want to wait, please remove the out-of-stock items in your shopping cart before checkout.
Back order items usually need 2~3 weeks to re-stock.

Return Policy and Defective Parts

You are welcome to return any unsatisfactory product within 30 days of the date of shipping, no questions asked!

DO NOT return defective products. Taiwan Modelship Club will address any defective product by providing the customer with the information to find replacement parts, or will source and send the replacement parts.

Please accept our apologies for any delay to receive replacement parts, as it is often affected by product availability and the manufacturer's location.

The return policy for un-damaged products is as follows:

The product will be in "mint" condition, preferably with intact plastic wrapping.
We will accept returns on any item within 30 Days from the date of shipping.
Returns will be credited as "Store Credit". We will NOT refund.
If the sale is over $100, the return will be charged a flat 10% restocking fee.
Please contact us by E-mail, to let us know that the product is being returned.

We do not accept returns for BOOKS or MAGAZINES unless it is defective or unless it is our mistake.

Only returns due to errors from Taiwan Modelship Club will be credited back to your PayPal Account. Return shipping charges will be the responsibility of the customer (unless it is our mistake). The return package needs to contain an invoice, or a note from the customer to identify its source.

Saturday 04 September, 2010	5061709 requests since Tuesday 10 July, 2007
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